Every question we hear most often from families in Plano, answered plainly. If your question isn't here, call us at (214) 550-7369 — the line is answered 24 hours a day, every day of the year, by a member of the care team rather than a call center.
Response, coverage, and geography
How fast can you respond in Plano?
Typical response to any Plano address is 30 to 50 minutes from our Dallas operations center at 12101 Greenville Ave., depending on time of day and traffic on US-75 (Central Expressway) or the President George Bush Turnpike. West Plano neighborhoods near Legacy West, Willow Bend, and the Shops at Legacy tend toward the lower end (30–40 minutes). Far-east Plano near Los Rios, Rowlett Creek, and the Murphy/Wylie line runs closer to 45–55 minutes. Overnight transfers between 11 p.m. and 5 a.m. are often 10 minutes faster because traffic on the Bush and Central is light.
Which Plano ZIP codes do you serve?
All of them: 75023, 75024, 75025, 75026, 75074, 75075, 75086, 75093, and 75094. There is no premium, mileage charge, or "out-of-service-area" fee for any Plano address — the price you see on our General Price List is what you pay whether you're in a townhome off Independence Parkway or a house near Bob Woodruff Park.
Where exactly is your operations center relative to Plano?
Our arrangement office is at 12101 Greenville Ave. #118, Dallas, TX 75243 — roughly 12 miles south of downtown Plano via US-75. Most Plano families never need to visit the office in person; we handle arrangement conferences by phone, video, or at the family's home, and paperwork is signed electronically. If a family prefers to come in, we schedule around their day and offer visits at the church, temple, or gurdwara of their choosing.
Pricing
What does a funeral cost in Plano?
A traditional funeral with burial starts at $6,350 and a cremation with memorial service is $4,995 — the same published prices for every family in Plano. Direct cremation is $1,750 through our direct-cremation service.
Are there any Plano-specific fees or surcharges?
No. There is no travel fee, no fuel surcharge, no evening or weekend upcharge, and no "off-site service" fee for holding a ceremony at a Plano church, temple, or gurdwara. Our published General Price List is the price list for Plano.
Hospitals, medical examiners, and permits
Which Plano hospitals do you work with?
All of them, including:
- Baylor Scott & White Medical Center – Plano, 4700 Alliance Blvd., Plano, TX 75093
- Texas Health Presbyterian Hospital Plano, 6200 W. Parker Rd., Plano, TX 75093
- Medical City Plano, 3901 W. 15th St., Plano, TX 75075
- Children's Medical Center Plano, 7601 Preston Rd., Plano, TX 75024
Our staff knows each hospital's morgue location, release-of-remains protocol, and preferred paperwork flow. When a family calls after a hospital death, we contact the nursing supervisor or morgue directly so the family does not have to.
Do you work with Collin County for Plano deaths?
Yes. Plano is entirely within Collin County. Death certificates are filed through the Collin County Clerk's office at the McKinney administration building (2300 Bloomdale Rd., McKinney). When a case falls under medical-examiner jurisdiction, we coordinate with the Collin County Medical Examiner's office (700 Wilmeth Rd., McKinney). Certified copies are generally available within 5–10 business days of filing.
Cemeteries, houses of worship, and coordination
What cemeteries do Plano families most often use?
The most-requested cemeteries for Plano families are:
- Ridgeview Memorial Park, 2525 Independence Pkwy., Allen — 15–20 minutes north
- Restland Memorial Park, 13005 Greenville Ave., Dallas — 20–25 minutes south
- Dallas–Fort Worth National Cemetery, 2000 Mountain Creek Pkwy., Dallas — for veterans, roughly 45 minutes southwest
- Plano Mutual Cemetery, near 18th St. and Ave. K in Old East Plano — small historic cemetery, limited availability
We can arrange service at any DFW cemetery. If a family has no preference, we walk through options at the arrangement conference and share plot pricing so the choice is informed rather than rushed.
Do you coordinate Hindu cremations with the DFW Hindu Temple?
Yes. We regularly coordinate Hindu antyesti rites, family-witnessed cremation, and traditional ceremonies in partnership with the DFW Hindu Temple in Irving and with Plano-area Hindu congregations. Family witness of the cremation itself — including the button-press by a family member — is available on request.
What about Sikh gurdwara services?
Yes. We coordinate services with the Guru Nanak Sikh Society and other DFW Sikh gurdwaras, including family-witnessed cremation and traditional rites. If the family requests bhog or antim ardas at the gurdwara, we schedule transport and timing around the gurdwara's availability.
Can we hold a service at a Plano church, temple, or mosque?
Absolutely. Plano is home to Prestonwood Baptist, St. Andrew United Methodist, Custer Road United Methodist, Prince of Peace Catholic, the Islamic Association of Collin County (EPIC) in Plano, and dozens more houses of worship. We provide transport, coordination with clergy, and on-site support at any of them — no upcharge for off-site services.
Common questions from Plano families
My loved one died at home in Plano — what should I do right now?
If the death was expected and hospice was involved, call hospice first; they will pronounce and notify us. If death was unattended, call 911. In either case, call us at (214) 550-7369 when you're ready. We will not rush you off the phone.
Do I need to visit your office in person to make arrangements?
No. Most Plano families complete the arrangement conference by phone or video call. All Texas-required forms can be signed electronically. If you'd prefer an in-person meeting, we can meet at your home, at your church or temple, or at our Dallas office — whichever is easier.
How do I get certified death certificates in Collin County?
We file the death certificate with the state and order the certified copies you'll need for the estate, life insurance, and Social Security. Typical turnaround is 5–10 business days. Most Plano families need 6–10 copies; we help you count based on what accounts and assets need to close.
Can veterans in Plano be buried at DFW National Cemetery at no cost?
Yes. Qualifying veterans and eligible dependents can be interred at DFW National Cemetery at no cost for the plot, opening/closing, or headstone. We file the VA paperwork and coordinate with the cemetery's scheduling office. See Veteran Benefits for the full checklist.
What if my family is bilingual or Spanish-speaking?
Our care team is bilingual English/Spanish. Arrangement conferences, paperwork, and clergy coordination are available in either language. See our Spanish site for equivalent information in español.
More Plano information
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