We're here, around the clock.

What happens when you contact us.

When you call (214) 550-7369, a member of our care team — not an answering service — picks up within three rings, twenty-four hours a day, every day of the year. There is no phone tree and no queue. If you reach us through the form above, a care advisor calls you back within 30 minutes, day or night; email replies may take a little longer overnight. First conversations are always free and carry no obligation; many families call simply to understand their options, and we welcome that.

If you are calling because a death has occurred and you need us to bring your loved one into our care, it helps to have a few details ready before you dial — but do not delay the call to gather them. We will walk you through anything you are missing. Please have, if possible: the full legal name of the person who has died, the place where they are resting (home, hospital, hospice, nursing facility, or medical examiner's office), the name of a nurse or staff member we can coordinate with if the death occurred under care, and whether you would like transfer into our care to begin immediately or you need a few hours with family first. Both are entirely appropriate; there is no wrong answer.

When to call vs. when to email

• Call if a death has just occurred, is imminent, or you need someone to speak with tonight. Voice is faster and more human when the moment is heavy.
• Call if you have questions about pricing, timing, or what is possible — a five-minute conversation usually saves an hour of reading.
• Email if you are gathering information for the future, comparing options for a pre-arrangement conversation, or would like written pricing to share with family members.
• Email if you need to send documents (military discharge papers, prior insurance policies, identification) so we have a record on file before the arrangement conference.

Full walkthrough — from the first call to the final paperwork →

More ways to reach us.

Our phones are answered by Vargas-London care advisors 24 hours a day, every day of the year — never an answering service.