In Marina’s own words
“My name is Marina, and I am the Office Manager. It is my privilege to welcome and support every family who comes through our doors.
During this difficult time, we are here to provide guidance, comfort, and compassionate care while honoring the life and memories of your loved one.
Thank you for trusting us to serve your family with dignity and respect.”
About Marina
That opening — Marina’s own words — captures how she approaches this work. During what is, for most families, the hardest week of their lives, Marina is often the first voice they hear. She is here to provide guidance, comfort, and compassionate care while honoring the life and memories of every loved one entrusted to Vargas-London.
Families remember her for the calm patience she brings to a difficult first call — never hurried, never scripted, never the sound of someone reading from a policy manual. She listens first, and then she quietly gets to work.
What Marina brings to Vargas-London
- Warmth as the first response. Marina takes calls at every hour, including the middle of the night. Families remember the tone of that first call for the rest of their lives — Marina makes sure it is the tone of someone who is genuinely on their side.
- A problem-solver at her core. Every family’s situation is different. A rite that needs a particular clergyman. A relative flying in from overseas who needs a delayed viewing. A pre-need policy that isn’t quite where the family thought it was. Marina works these things out quietly, one call at a time, so the family doesn’t have to.
- Customer service in the truest sense. Not the retail sense. Not the “how may I help you” sense. The sense in which one human being sees another human being through the worst days of their life and does not look away.
- Someone who loves what she does. Funeral service is a hard profession to love. Marina loves it — because she loves the families she serves, and because she believes the last thing a family should have to worry about is whether the funeral home is on their side.
What Marina handles day to day
- Family communications — the first call, follow-up scheduling, day-of coordination
- Arrangement conference booking and preparation
- Records, forms, and coordination with medical examiners, hospitals, and hospice partners
- Vendor scheduling for clergy, musicians, florists, and cemetery partners
- The quiet problem-solving that keeps every service moving on time and with dignity
Contact Marina
Marina takes calls through our main 24/7 care line: (214) 550-7369. For arrangement-conference scheduling or family follow-up: carlos.vargas@mydallasfuneralhome.com.
If you have called Vargas-London after hours and reached a member of our care team, there is a good chance it was Marina. Thank you for trusting her with your family’s first call.